Refund policy

At www.biker.store, we take pride in supplying only 100% genuine and brand-new automotive parts and accessories. We understand that sometimes things don't go as planned, and we are here to help.

Please read our policy carefully before placing your order or initiating a return.

1. Eligibility for Returns & Replacements

We offer a 7-Day Return/Replacement Window from the date of delivery for the following issues:

  • Wrong Product Received: The item delivered does not match your order (e.g., wrong model, color, or variant).
  • Manufacturing Defect: The product has a functional defect out of the box (subject to verification).
  • Damaged in Transit: The product arrived physically broken or crushed.

Non-Returnable Items: To maintain quality standards, we DO NOT accept returns for:

  • Electrical Parts: Bulbs, relays, wiring harnesses, flashers, and batteries (unless Dead on Arrival with video proof).
  • Used/Installed Items: Any product that shows signs of installation, mounting marks, scratches, or use.
  • Liquid Items: Oils, lubricants, sprays, and polishes (due to leakage risks).
  • Helmets & Apparel: If tags are removed or the item shows signs of wear/sweat.

2. Mandatory Video Proof

To process any return or damage claim, you MUST provide an uncut unboxing video.

  • Start: Show the sealed courier label and all sides of the box before opening.
  • Process: Open the package and show the product condition clearly.
  • Requirement: Claims for missing items, physical damage, or wrong products will be rejected immediately without this video proof.

3. The Return Process

  1. Initiate Request: Contact our support team via WhatsApp or Email within 7 days of delivery.
    • Subject: Return Request - Order #[Your Order ID]
    • Attach: Unboxing video and clear photos of the issue.
  2. Approval: Our technical team will review your evidence. If approved, we will authorize the return.
  3. Ship Back: You must ship the product back to our warehouse at your own cost (unless it was our error).
    • Address:
      Biker.Store, Shop 19-A, Dakshin Gangotri, Supela, Bhilai, Chhattisgarh, INDIA - 490023

4. Refunds & Store Credit

  • Inspection: Once we receive the returned item, it will undergo a Quality Check (QC).
    • If the product is used, damaged by the customer, or missing parts, the return will be rejected, and the item will be shipped back to you at your expense.
  • Refund Method:
    • Approved Refunds: Will be processed to your original payment method (UPI/Card/NetBanking) within 5-7 business days after QC approval.
    • COD Orders: Refunds for Cash on Delivery orders will be issued via Store Credit only.
  • Deductions:
    • Original shipping charges are non-refundable.
    • If the return is due to "Customer Remorse" (e.g., "I don't like the color" or "I changed my mind"), a 10% restocking fee plus shipping costs will be deducted.

5. Warranty Claims

For products that come with a manufacturer warranty (e.g., Maddog Lights, HJG Fog Lamps):

  • Direct Warranty: Most brands require you to register the product on their website. Warranty claims must be raised directly with the brand (Maddog, HJG, etc.).
  • Assistance: Biker.Store can assist you in contacting the brand, but the final decision lies with the manufacturer.
  • Note: Warranty does not cover physical damage, water damage (if not IP rated), or damage due to improper wiring/installation.

 

General Scenario:

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. Bikerstore.in has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Bikerstore.in and accept Bikerstore.in decision regarding the cancellation.

In case of Perishable Goods:

In case if a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.

Cancellation of Order:

Biker.Store reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Bikerstore.in for re-delivery shall be claimed from the User.

Replacement/ Return Policy:

In 7 days except the following:

  1. Products perishable in nature.
  2. Items that have been used or opened.
  3. An item not returned in the condition it was received.
  4. Any item received by us in a damaged condition.
  5. Items sourced or delivered outside India.
  6. Electronics (with an exception if the product is not the same as ordered or any manufacturing defect).
  7. No replacements or returns on apparel is possible as they are printed on demand.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during transit.
  • Or there might be a manufacturing defect.
  • Or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Our Return Policy:

  • Replacement request must be made within 7 days of purchase and must not be part of above list
  • There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
  • In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to a recipient not available / premises locked, etc., the customer shall still be charged for the order.
  • In case of perishable items or custom-made non-perishable items, neither Bikerstore.in nor our enabling partners will be able to accept any returns or replacement of such items.

 

Refund Policy:

Cases of goods unavailability or service problem:

  • If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end choice of customer will be final.
  • If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
  • 100% refund will be given, if product is not available or vendor is not able to ship the products.
  • For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.
  • In any of the above cases, if Bikerstore.in is liable to pay refund then the actual refund of the amount will take place in 5 - 6 working days.

 

Cases of the customer demanding refunds:

  • Refund will be 90% of Order Cost, in case of customer don't want a suitable and available replacement of a product.
  • In express-orders only 90% refund will be given, If the delivery address is out-side the service area.

Shipping Returned Merchandise:

We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Bikerstore.in does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Items Damaged in Shipping:

Biker.Store is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and mail us at support@biker.store. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Biker.Store, we will forward the applicable amount to you (note: original insurance cost is not refundable).

An email notification will be sent once the return has been processed.